PART 1: GDPR for CLIENTS

As part of your healthcare:

Goode Health may share your sensitive information with third parties to support your ongoing healthcare this is to enable us to coordinate your healthcare with that provided by other providers which means the healthcare provided by us may be less effective.   

By working with us you confirm your consent to the following:

• I consent to my sensitive information being shared with other healthcare providers, whose details I have provided

• I consent to my sensitive information being shared with my GP if appropriate 

We may also share your contact information with biochemical testing companies to order tests as part of your healthcare, some of which maybe from outside of the UK such as in the European Union or USA.   

By working with us you confirm your consent to:

• I consent to my contact information being shared with biochemical testing companies within and outside of the UK.

You can withdraw your consent to the above at any time by emailing
info@nicolegoodehealth.com

Marketing and information:

Goode Health would like to contact you occasionally by email with promotional offers, information on upcoming events and activities, and newsletters.  

By working with us you confirm your consent to be contacted for these purposes:

• I consent to receiving regular newsletters 

• I consent to receiving promotional offers and information on upcoming events and activities

You can withdraw your consent to the above communications at any time by clicking on the unsubscribe link at the bottom of the emails.  

Case Histories:

Goode Health seeks to continuously improve our practice through professional development, a key part of which is sharing case histories with our peers through clinical supervision, online forums and discussion groups.  Your name, address and contact details will never be shared. All case information will be anonymised when discussed.

By working with us you confirm that you are happy for us to use your data for this purpose:

• I consent to my data being used for the purpose of professional development:

Goode Health may share your case history with peers for educational purposes.  This could be through conferences, lectures, online forums, and publishing in medical journals, trade magazines or online professional sites.  Your name, address and contact details will never be shared. 

By working with us you consent to:

I consent to my data being used for educational purposes at/in the following:

• I consent to my data being used fro educational purposes at/in the following: 

• Conferences

• Lectures

• Online forums

• Medical journals

• Trade magazines 

• Online professional sites

• Books

You can withdraw your consent to the above at any time by emailing

info@nicolegoodehealth.com

Testimonials, Comments, Wins:

Goode Health may share your wins or a comment you have made on your progress, this may include some background case history, this may be shared on our website, social media, email, presentations, or in other form. In these circumstances only first name will be used, no other personal details will be shared.

If you give us a testimonial you agree to the sharing of all or part of said testimonial. This may include your full name and case details. This may be shared on our website, socials, email, presentations or in other form.

By purchasing a package, appointment or service you are deemed to have signed this agreement and therefore you agree to all the above terms of engagement & GDPR.

PART 2: GDPR for WEBSITE USE

By using the website you agree to the terms.

Introduction:

Purpose of Policy: Goode Health needs to gather and use certain information about individuals. These can include clients, suppliers, employees and other people the organisation has a relationship with or may need to contact. This policy describes how this personal data will be collected, handled and stored to comply with the General Data Protection Regulation.

Policy Statement:

Goode Health is committed to a policy of protecting the rights and privacy of clients, staff and others in accordance with General Data Protection Regulation. 

Goode Health commits to:

• Comply with both the law and good practice

• Respect individuals’ rights

• Be open and honest with individuals whose data is held

• Register our details with the Information Commissioner’s Office (ICO)

Personal Data:

Goode Health may hold data for the following purposes:

• Provision of direct healthcare

• Marketing and newsletters

• Case histories

• Business information 

Special categories of data included race, ethnic origin, politics, religion, trade union membership, genetics, biometrics (where used for ID purposes), health and sexual orientation.  

Goode Health may hold special category data for the following purposes:

• Provision of direct healthcare

Data Protection Principles:

There are six data protection principles that are core to the General Data Protection Regulation.  Goode Health will make every possible effort to comply with these principles at all times in our information-handling practices.  The principles are:

• Lawful, fair and transparent

• Data collection must be fair, for a legal purpose and we must be open and transparent as to how the data will be used.

• Limited for its purpose

• Data can only be collected for a specific purpose.

  • Data minimisation

• Any data collected must be necessary and not excessive for its purpose.

  • Accurate

• The data we hold must be accurate and kept up to date.

  • Retention

  • We cannot store data longer than necessary.

Integrity and confidentiality:

The data we hold must be kept safe and secure.

Key risks:

The main risks are in two key areas:

• information about individuals getting into the wrong hands, through poor security or inappropriate disclosure of information

• individuals being harmed through data being inaccurate or insufficient

Responsibilities:

Goode Health is the data controller for all personal data held by us and is responsible for:

• Analysing and documenting the type of personal data we hold

• Checking procedures to ensure they cover all the rights of the individual

• Identifying the lawful basis for processing data

• Ensuring consent procedures are lawful

• Implementing and reviewing procedures to detect, report and investigate personal data breaches

• Storing data in safe and secure ways

• Assessing the risk that could be posed to individual rights and freedoms should data be compromised

Data Recording, Security and Storage:

Data accuracy and relevance

Goode Health will as far as possible ensure that any personal data we process is accurate, adequate, relevant and not excessive, given the purpose for which it was obtained. We will not process personal data obtained for one purpose for any unconnected purpose unless the individual concerned has agreed to this or would otherwise reasonably expect this.

Data security:

Goode Health will as far as possible keep personal data secure against loss or misuse. Where other organisations process personal data as a service on our behalf, we will establish what, if any, additional specific data security arrangements need to be implemented in contracts with those third-party organisations.

Storing data securely:

• In cases when data is stored on printed paper, it will be kept in a secure place and locked building. 

• Printed data will be shredded when it is no longer needed

• Data stored on a computer will be protected by strong passwords.

• Data stored on CDs or memory sticks will be encrypted or password protected and locked away securely when they are not being used

• Cloud services may be used to store personal data and will be assessed for compliance with security.

Data retention:

Goode Health will retain personal data for no longer than is necessary. This shall be in accordance with the guidelines of our professional association, BANT.

Accountability and Transparency:

Goode Health will ensure accountability and transparency in all our use of personal data.  We will keep written up-to-date records of all the data processing activities that we do and ensure that they comply with each of the GDPR principles.  

We will regularly review our data processing activities and implement measures to ensure privacy by design including data minimisation, pseudonymisation, transparency and continuously improving security and enhanced privacy procedures.

Consent:

Goode Health will ensure that consents are specific, informed and plain English such that individuals clearly understand why their information will be collected, who it will be shared with, and the possible consequences of them agreeing or refusing the proposed use of the data.  Consents will be granular to provide choice as to which data will be collected and for what purpose.  We will seek explicit consent wherever possible.  

We will maintain an audit trail of consent by documenting details of consent received including who consented, when, how, what, if and when they withdraw consent.  For online consent, we may use a cryptographic hash function to support data integrity.  Alternatively we will maintain the consents information in a spreadsheet with links to the consent forms.

Direct Marketing:

Goode Health will comply with both data protection law and Privacy and Electronic Communication Regulations 2003 (PECR) when sending electronic marketing messages.  PECR restricts the circumstances in which we can market people and other organisations by phone, text, email or other electronic means.

We will seek explicit consent for direct marketing. We will provide a simple way to opt out of marketing messages and be able to respond to any complaints.

Subject Access Requests:

What is a subject access request?

An individual has the right to receive confirmation that their data is being processed, access to their personal data and supplementary information which means the information which should be provided in a privacy notice.

How to deal with subject access requests

Goode Health will provide an individual with a copy of the information requested, free of charge. This will occur within one month of receipt. We endeavour to provide data subjects access to their information in commonly used electronic formats (as described in section 7.3).

If complying with the request is complex or numerous, the deadline can be extended by two months, but the individual will be informed within one month. 

We can refuse to respond to certain requests, and can, in circumstances of the request being manifestly unfounded or excessive, charge a fee. If the request is for a large quantity of data, we can request the individual specify the information they are requesting. 

Once a subject access request has been made, we will not change or amend any of the data that has been requested. Doing so is a criminal offence.

Data portability requests

We will provide the data requested in a structured, commonly used and machine-readable format. This would normally be a PDF file, although other formats are acceptable. We must provide this data either to the individual who has requested it, or to the data controller they have requested it be sent to within one month. 

Transferring data internationally

There are restrictions on international transfers of personal data. We will not transfer personal data abroad without express consent.  

Third Parties:

Using third party controllers and processors

As a data controller and/or data processor, we will have written contracts in place with any third-party data controllers (and/or) data processors that we use. The contract will contain specific clauses which set out our and their liabilities, obligations and responsibilities.

As a data controller, we will only appoint processors who can provide sufficient guarantees under GDPR and that the rights of data subjects will be respected and protected.

As a data processor, we will only act on the documented instructions of a controller. We acknowledge our responsibilities as a data processor under GDPR and we will protect and respect the rights of data subjects.

Contracts:

Our contracts will comply with the standards set out by the ICO and, where possible, follow standard contractual clauses. Our contracts with data controllers (and/or) data processors will set out the subject matter and duration of the processing, the nature and stated purpose of the processing activities, the types of personal data and categories of data subject, and the obligations and rights of the controller.

Reporting breaches:

Any breach of this policy or of data protection laws will be reported as soon as practically possible. This means as soon as we become aware of a breach.

Goode Health has a legal obligation to report any data breaches to UK Supervisory authority which is the Information Commissioners Officer within 72 hours. 

PART 3: PRIVACY NOTICE

By using the website you agree to the terms.

Terms & Conditions

Please read all these terms and conditions. 

As we can accept your order and make a legally enforeacble agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything please email us on info@nicolegoodehealth.com. 

Goode Health holds some information about you. This document outlines how that information is used, who we may share that information with and how we keep it secure. This notice does not provide exhaustive detail. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to info@nicolegoodehealth.com. We keep our Privacy Notice under regular review. This Privacy Notice was last reviewed in April 2024. 

What We Do

Goode Health provides nutritional therapy services to clients to improve their health through diet and lifestyle interventions.  We focus on preventative healthcare, the optimisation of physical and mental health and chronic health conditions.  Through nutritional therapy consultations, dietary and lifestyle analysis and biochemical testing, we aim to understand the underlying causes of your health issues which we will seek to address through personalised dietary therapy, nutraceutical prescription (supplements) and lifestyle advice.

Also through Goode Health we provide workshops, educational seminars, corporate presentations, written literature and group programmes. 

How We Obtain Your Personal Data 

• Information provided by you when you work with us.

• You provide us with personal data in the following ways:

• By completing a nutritional therapy questionnaire

• By signing a terms of engagement form

• During a nutritional therapy consultation

• Through email, over the telephone or by post

• By taking credit card and online payment 

• Any other information given in appointments and meetings 

This may include the following information:

• Basic details such as name, address, contact details and next of kin

• Details of contact we have had with you such as referrals and appointment requests

• Health information including your previous medical history, dietary, lifestyle, supplement and medicine details, biochemical test results, clinic notes and health improvement plans

• GP contact information

• Bank details

• Any business information

We use this information in order to provide you with direct healthcare or our services.  This means that the legal basis of our holding your personal data is for legitimate interest.  

Following completion of your healthcare we retain your personal data for the period defined by our professional association BANT and registrant body, CNHC.  This enables us to record your medical history for you and process any complaint you may make.  In this case the legal basis of our holding your personal data is for contract administration.

Information we get from other sources:

We may obtain sensitive medical information in the form of test results from biochemical testing companies.  We use this information in order to provide you with direct healthcare.  This means that the legal basis of our holding your personal data is for legitimate interest. 

We may obtain sensitive information from other healthcare providers.  The provision of this information is subject to you giving us your express consent. If we do not receive this consent from you, we will not be able to coordinate your healthcare with that provided by other providers which means the healthcare provided by us may be less effective.

How we use your personal data:

We act as a data controller for use of your personal data to provide direct healthcare or other services.  We also act as a controller and processor in regard to the processing of your data from third parties such as testing companies and other healthcare providers.  We act as a data controller and processor in regard to the processing of credit card and online payments.

We undertake at all times to protect your personal data, including any health and contact details, in a manner which is consistent with our duty of professional confidence and the requirements of the General Data Protection Regulation (GDPR) concerning data protection.  We will also take reasonable security measures to protect your personal data storage.

We may use your personal data where there is an overriding public interest in using the information e.g. in order to safeguard an individual, or to prevent a serious crime.  Also where there is a legal requirement such as a formal court order. We may use your data for marketing purposes such as newsletters but this would be subject to you giving us your express consent.

Do you share my information with other organisations?

We will keep information about you confidential.  We will only disclose your information with other third parties with your express consent with the exception of the following categories of third parties:

• Our registrant body, CNHC and our professional association, BANT, for the processing of a complaint made by you

• Any contractors and advisors that provide a service to us or act as our agents on the understanding that they keep the information confidential (such as testing laboratories)

• Anyone to whom we may transfer our rights and duties under any agreement we have with you

• Any legal or crime prevention agencies and/or to satisfy any regulatory request (eg, BANT or CNHC) if we have a duty to do so or if the law allows us to do so

• We may share your information with supplement companies and biochemical testing companies as part of providing you with direct healthcare.  We will not include any sensitive information  

• Your GP or other healthcare providers if you start using our services.  If we believe that your life is in danger then we may pass your information onto an appropriate authority (such as the police, social services in the case of a child or vulnerable adult, or GP in case of self-harm) using the legal basis of vital interests.

• We may share your case history in an anonymised form with our peers for the purpose of professional development.  This may be at clinical supervision meetings, conferences, online forums, and through publishing in medical journals, trade magazines or online professional sites. 

What are your rights? 

Every individual has the right to see, amend, delete or have a copy, of data held that can identify you, with some exceptions. You do not need to give a reason to see your data. 

If you want to access your data you must make a subject access request in writing to info@nicolegoodehealth.com. Under special circumstances, some information may be withheld.  We shall respond within 20 working days from the point of receiving the request and all necessary information from you.  Our response will include the details of the personal data we hold on you including:

• Sources from which we acquired the information

• The purposes of processing the information

• Persons or entities with whom we are sharing the information

You have the right, subject to exemptions, to ask to:

• Have your information deleted

• Have your information corrected or updated where it is no longer accurate

• Ask us to stop processing information about you where we are not required to do so by law or in accordance with the BANT and CNHC guidelines.

• Receive a copy of your personal data, which you have provided to us, in a structured, commonly used and machine readable format and have the right to transmit that data to another controller, without hindrance from us.

• Object at any time to the processing of personal data concerning you

• We do not carry out any automated processing, which may lead to automated decision based on your personal data. 

If you would like to invoke any of the above rights then please write to the Data Controller at Goode Health, 7 Hawthorn Lane, Wilmslow, Cheshire, SK10 4BN, or email info@nicolegoodehealth.com. 

What safeguards are in place to ensure data that identifies me is secure? 

We only use information that may identify you in accordance with GDPR. This requires us to process personal data only if there is a legitimate basis for doing so and that any processing must be fair and lawful. 

Within the health sector, we also have to follow the common law duty of confidence, which means that where identifiable information about you has been given in confidence, it should be treated as confidential and only shared for the purpose of providing direct healthcare. We will protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared. 

We also ensure the information we hold is kept in secure locations, restrict access to information to authorised personnel only, protect personal and confidential information held on equipment such as laptops with passwords. We ensure external data processors that support us are legally and contractually bound to operate and prove security arrangements are in place where data that could or does identify a person are processed. 

Goode Health is registered with the Information Commissioner’s Office (ICO) as a data controller and collects data for a variety of purposes. A copy of the registration is available through the ICO website (search by business name).

How long do you hold confidential information for? 

All nutritional therapy records held by the Goode Health will be kept for the duration specified by guidance from our professional association BANT.

Privacy for Use of Website:

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

• To provide and operate the Services;

• To provide our Users with ongoing customer assistance and technical support;

• To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

• To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

• To comply with any applicable laws and regulations.

Our company is hosted on the Squarespace platform and Coachspace platform. Squarespace & Coachspace provides us with the online platform that allows us to sell and deliver our products and services to you. Your data may be stored through there data storage, databases and the general applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Squarespace, Coachspace or our payment provider Stripe and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

This website uses cookies to tailor the user experience.

If you don’t want us to process your data anymore, please contact us at info@nicolegoodehealth.com

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@nicolegoodehealth.com

Website technical details: 

Forms 

We do use electronic forms on our website making use of an available ‘forms module’ which has a number of built-in features to help ensure privacy. We also aim to use secure forms where appropriate. 

Cookies:

In compliance with legislation, the following table lists the use of cookies on this web site:

• Standard Cookies

This is used to store whether you have agreed to receive cookies. You can accept or deny different cookies on our cookie bar when you visit the website. 

• Google Analytics

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Cookies are small. We do not make use of cookies to collect any private or personally identifiable information. The technical platform of this website uses cookies solely to aid the proper technical functioning of the website. The cookies used contain random strings of characters alongside minimal information about the state and session of the website – which in no way collects or discloses any personal information about you as a visitor.

Advanced areas of this site may use cookies to store your presentation preferences in a purely technical fashion with no individually identifiable information. Note also our statement on analytics software below – as analytics software also uses cookies to function.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org 

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout 

Analytics: 

Like most websites, we make use of analytics software in order to help us understand the trends in popularity of our website and of different sections. We make no use of personally identifiable information in any of the statistical reports we use from this package. We use an analytics package called Google Analytics who provide details of their privacy policyon the Google website.

Complaints:

If you have a complaint regarding the use of your personal data then please contact us by writing to the Data Controller at Goode Health, 7 Hawthorn Lane, Wilmslow, Cheshire, SK9 1AA, or email info@nicolegoodehealth.com and we will do our best to help you.

If your complaint is not resolved to your satisfaction and you wish to make a formal complaint to the Information Commissioner’s Office (ICO), you can contact them on 01625 545745 or 0303 1231113.